Tipiti® Baby Nappies

At www.tipiti.com.au, we strive to ensure your satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we offer a transparent refund and returns policy to address your concerns.

Refund Eligibility:

  • To be eligible for a refund, the item must be returned within 7 days of purchase.
  • The item must be in its original condition, unused, and in the same packaging as received.


Refund Process:

  • Please contact our customer support team via email or phone to initiate the refund process.
  • Provide your order details and reason for the return. Our team will guide you through the return process.


Return Shipping:

  • Customers are responsible for the shipping costs associated with returning the item unless the return is due to our error or a defective product.
  • We recommend using a trackable shipping service for returns to ensure the safe delivery of the item.


Refund Timeline:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 7 days through the original method of payment.


Damaged or Defective Products:

  • If you receive a damaged or defective item, please contact us immediately with photographic evidence of the issue. We will arrange for a replacement or issue a refund as applicable.


Exchanges:

  • We currently do not offer direct exchanges. If you require a different item, please return the original product and place a new order.


Contact Us:

  • For any further inquiries or assistance regarding refunds and returns, please reach out to our customer support team at info @drion.com.au